Privacy policy

Privacy Policy – gosrilankanow.com

1. Introduction

GoSriLankaNow, registered in the Democratic Socialist Republic of Sri Lanka under VAT number , owns and operates the website “GoSrilankaNow.com” (the Website) as an Online Travel Agent (OTA). The purpose of the Website is to assist users (Users) in searching, finding, and booking adventure activities, safaris, tours, excursions, hotel accommodations, adventure accommodations, cruises, rental cars, and flights (collectively, Products) as well as pre-packaged, flexible itineraries and pre-packaged, fixed itineraries (collectively, Packages) to and/or within Sri Lanka, including its sub-territories and jurisdictions (the Service).

Go Sri Lanka Pvt Ltd provides the Service in collaboration with independent adventure operators and third-party suppliers, who are individually responsible for delivering the different Products and Packages. Users (henceforth, “You”) may access the Website to utilize the Service in agreement with the general Terms and Conditions and Privacy Policy outlined here.

2. Privacy Policy

We are committed to protecting and respecting Your privacy. This document outlines our Policy for data collection, usage, storage, retention time, disclosure, and protection of Your personal data.

The Privacy Policy describes the various forms of data processing performed by Go Sri Lanka Pvt Ltd in relation to Your use of the Website. By continuing to use the Website, You agree to this Privacy Policy.

3. Updates to the Privacy Policy

We reserve the right to update the Privacy Policy at any time without first obtaining Your explicit consent. By continuing to use the Website, You agree to any updates made to the Privacy Policy.

If a policy change or amendment results in a reduction of Your rights, we commit to informing You proactively via email and/or other relevant communication channels.

4. Data Collection

We follow the Sri Lankan legal framework for handling personal data and shall always remain compliant with local data protection laws.

The data we collect includes both:

  • Traffic Data (anonymous session data, such as the number of pages You have visited and time spent on the Website).

  • Personal Data (information You provide on the Website, such as name, email, phone number, and payment details).

The only mandatory personal data we ask for is the data needed to deliver the Service (i.e., ensure delivery of the travel products that You book on the Website). Any additional data You choose to provide is optional and clearly indicated on the Website.

We do not collect or attempt to obtain personal data about You from any other source.

4.1 What Data is Collected?

The type of data collected can be grouped into Traffic Data and Personal Data:

  • Traffic Data: Anonymous user session data, such as pages visited and time spent on the Website. This is collected automatically for statistical analysis.

  • Personal Data: Includes Your full name, address, email address, phone number, age, interests, and payment details (only when making a booking).

Traffic Data remains anonymous and will not be linked to Your Personal Data.

5. Purpose of Collecting Personal Data

Our objective in collecting Personal Data is to ensure delivery of the Service to You.

  • We commit to only making legitimate use of Your data and will never sell, resell, lease, or commercially exploit Your personal data.

  • With Your explicit consent, we may use Your Personal Data for marketing purposes (e.g., sending newsletters and promotional emails). You may opt out at any time.

  • We reserve the right to share Personal Data if required by Sri Lankan authorities under applicable laws.

6. Storage of Personal Data

To protect Your Personal Data from unauthorized access, theft, or misuse, all data is stored in a secure, encrypted database.

  • You may request access to Your Personal Data at any time by emailing [Your Support Email] or contacting our customer support.

  • If You do not create an account, Your Personal Data will be stored only until Your booking is fulfilled.

  • If You sign up with an account, we will retain only essential information to sustain the account. You may delete Your account at any time, which will erase all associated Personal Data.

If You provide consent, we may store Your email for sending newsletters, updates, and other communications.

7. Disclosure of Personal Data

We will not disclose Your Personal Data except when necessary for delivering the Service.

  • By making a booking, You consent to us sharing Your Personal Data with our suppliers, third-party providers, and partners involved in fulfilling the travel products You have booked.

  • These third parties are independent entities, and Go Sri Lanka Pvt Ltd is not responsible for their actions or policies.

  • We may also share Your Personal Data with authorized personnel, advisors, and contractual partners when required for providing the Service.

  • We may disclose Your Personal Data if legally required by Sri Lankan authorities.

9. Governing Law

The Website is operated by GoSri LankaNow, an online travel agency registered in Sri Lanka. This Privacy Policy is governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Sri Lanka follows local data protection regulations, ensuring Your Personal Data is handled responsibly and securely.